(NO WALK-INS / PLEASE ORDER IN ADVANCE)

FAQs

How can I check on the status of my order?
To review your order status, an email will be sent to you with a tracking number.

How can I cancel my order?
To cancel your order before it is shipped, please contact us at ubenabon@gmail.com or (818) 491-8306. Please provide your order number.

How long will it take for my order to be shipped?
Your order will be shipped in the order that it is received and on the specified date of shipment. Orders are shipped within 1-3 business days. Courier transit time is not included to the order processing time stated above. Orders are only processed during business days (weekends and holidays are excluded from the time stated above). 
 
How will my order be shipped?
All orders are shipped with USPS.

How can I track my order once it has shipped?
A tracking number will be sent to you included in your order confirmation email.

It may take up to 24 hours before a tracking number is registered in USPS system.

Why was my order cancelled?
You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged. Limited to 1 quantity per credit card.
You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.
If you have any questions about your canceled order, please contact us with your full name and order # at ubenabon@gmail.com or (818) 491-8306

If your order qualifies for return, Do I have to pay shipping for my return items?
Since there are no return/exchanges, we will need to verify why a return is needed to be made. You are responsible for all shipping fees and we highly recommend obtaining a tracking number. Email us at ubenabon@gmail.com or (818) 491-8306 for further assistance with your return.
 
When I request an exchange, will the item be held for me?
All sales are final! There will be no Returns/exchanges since all items are made to order. Except for defective or damaged products. If you believe you received a defective/damaged product please email us at ubenabon@gmail.com or (818) 491-8306 for further assistance with your return.

How long will it take for my return to be processed?
Once we have received your return, it should take approximately 7 business days to complete.
 
I received a Damaged product what do I do?
Please contact us immediately at ubenabon@gmail.com or (818) 491-8306